Refund Policy


We accept returns for up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order once the product has been sent back. Orovana will not be responsible for any shipping cost for returned products.

We can offer store credit or exchanges for product that is returned at customers expense, unopened and unused.

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at